Service Integration and Management (SIAM)

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Course Highlights

BCS EXIN Foundation Certificate in SIAM®

What is SIAM?

Service integration and management is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.

SIAM is an evolution of how to apply a framework for integrated services management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM has evolved from the challenges associated with these more complex operating models.

This new BCS EXIN Foundation Certificate in SIAM® is the most relevant and practical resource for skills and knowledge development, aligning Service Management framework processes and enabling businesses of any size to effectively manage multi-sourcing. This includes outsourcing, SaaS, PaaS and Cloud and benefits a very broad range of stakeholders.


Why SIAM?

More and more companies choose to outsource their IT services with different IT service suppliers to optimize their company processes. SIAM provides governance, integration and coordination to ensure the customer organisation gets maximum value from its service providers. The SIAM ecosystem includes the following: customer organisation, service integrator and service providers

SIAM introduces the concept of a single integrator, which is a single, logical entity held accountable for the end to end delivery of services and the business value that the customer receives.

TARGET GROUP

• SIAM consultants/sales • Service managers • Project and programme managers • Service delivery roles • Change managers • Business relationship managers • Commercial managers • Solution architects • Business change practitioners • Management consultants • Process managers/owners

SIAM BENEFITS

Improved governance and control of suppliers and services AND costs.

Increased efficiency and effectiveness across IT service delivery.

The potential to optimize value from suppliers.

Greater flexibility to plug-and-play new suppliers into the SIAM ecosystem.

Better service and cost predictability.

Prerequisite

Training with an ATO is recommended

EXAM Details:

  • One hour
  • 40 multiple choice questions
  • Pass mark is 65% (26/40)

No calculators or mobile technology will be allowed during the examination.

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